The Clean Society - Privacy Policy
Last Updated: September 4, 2026
The Clean Society (“The Clean Society,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
The Clean Society is based in Mississauga, Ontario and provides residential and commercial cleaning services throughout Mississauga, Brampton, Toronto and the Greater Toronto Area (“GTA”).
This Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you visit thecleansociety.ca, contact us, request a quote, book a service, communicate with us, or otherwise interact with our business.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Telephone number
- Home, business or service address
- Information submitted through our website forms
- Details relating to a quote or cleaning service request
- Appointment and scheduling information
- Communications between you and The Clean Society
- Payment and transaction-related information
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, referring website, date and time of your visit and general website usage information.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for quotes
- Schedule and provide cleaning services
- Communicate with customers regarding appointments and services
- Process payments and maintain transaction records
- Provide customer support
- Improve our services and website
- Send service updates and, where permitted, promotional communications
- Maintain the security and operation of our website
- Comply with legal, regulatory, tax and business obligations
- Protect the rights, property and safety of The Clean Society, our customers, workers and others
We will only collect and use personal information for reasonable business purposes and as otherwise permitted or required by applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our website and to improve the user experience.
A cookie is a small data file stored on your device when you visit certain websites. Cookies may allow us to collect information such as pages visited, time spent on the website, referring pages and general website activity.
You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some portions of our website.
We may also use third-party analytics or advertising technologies to help us understand website traffic, measure advertising effectiveness and improve our marketing.
IP Addresses
When you access our website, our website server or service providers may automatically collect your IP address and other technical information.
This information may be used for website administration, security, troubleshooting, analytics and understanding general website traffic.
Email and Electronic Communications
If you communicate with us by email, text message, website form or another electronic method, we may retain your contact information, the contents of your communication and our responses.
We use this information to respond to your inquiry, provide services, maintain business records and improve customer service.
Email is not always a secure method of communication. We recommend that you do not send highly sensitive personal or financial information through regular email.
Marketing Communications
The Clean Society may occasionally send promotional emails, text messages or other electronic communications where you have provided consent or where otherwise permitted by law.
Our electronic marketing practices are intended to comply with applicable Canadian anti-spam legislation (“CASL”).
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
You may continue to receive communications that are necessary for an existing booking, transaction, customer service matter or other business relationship.
Sharing Your Personal Information
The Clean Society does not sell or rent your personal information.
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business. These may include website hosting providers, scheduling platforms, payment processors, communication providers, analytics providers and other technology or administrative service providers.
These providers may only receive the information reasonably necessary to perform services on our behalf.
We may also disclose personal information where required or permitted by law, including in response to lawful requests from courts, regulators or government authorities, or where reasonably necessary to protect our legal rights, customers, workers or business.
Payment Information
If online payment options are available, payments may be processed through third-party payment processors.
The Clean Society does not intentionally collect or store complete credit card information through regular email communications.
Payment processors may have their own privacy policies and security practices, and customers are encouraged to review those policies where applicable.
Protecting Your Information
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax and business requirements.
When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal requirements.
Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we maintain about you or to request that inaccurate information be corrected, subject to any exceptions permitted by applicable law.
You may also contact us regarding questions or concerns about how your personal information has been handled.
External Links
thecleansociety.ca may contain links to websites or services operated by third parties.
The Clean Society does not control these third-party websites and is not responsible for their privacy practices, security, accuracy or content.
The inclusion of an external link does not necessarily constitute an endorsement of the third-party website, company, product or service.
Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights of others or the normal operation and security of the website.
You must not attempt to gain unauthorized access to our website or systems, introduce malicious software, interfere with website functionality, or use our website or its content for unauthorized commercial activities.
Testimonials and Reviews
The Clean Society may display customer reviews or testimonials on our website or marketing materials with appropriate authorization.
Testimonials reflect the individual experiences and opinions of the customers who provide them. Individual experiences may vary, and a testimonial should not be interpreted as a guarantee that every customer will have identical results.
Testimonials may be edited for spelling, grammar, formatting or length provided that such editing does not materially change the meaning of the customer’s statement.
Third-Party Services
Our website and business may use third-party platforms for functions such as booking, payments, analytics, advertising, customer communication or other business operations.
Information provided to those third parties may also be subject to their respective privacy policies and terms.
Disclaimer
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, website information may occasionally contain errors or become outdated.
To the extent permitted by applicable law, The Clean Society does not guarantee that the website will always be uninterrupted, error-free or completely free from harmful technological components.
Nothing in this Privacy Policy is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable Canadian law.
Changes to This Privacy Policy
The Clean Society may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, services or legal requirements.
When changes are made, the updated Privacy Policy will be posted on thecleansociety.ca with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, the personal information we collect, or how your information is handled, please contact:
The Clean Society
Mississauga, Ontario, Canada
Serving Mississauga, Brampton, Toronto and the Greater Toronto Area
Website: thecleansociety.ca
You may also contact us using the contact information or contact form available on our website.
Intellectual Property Rights
Unless otherwise stated, the content appearing on thecleansociety.ca, including our branding, text, graphics, photographs, designs, logos and other materials, is owned by or licensed to The Clean Society and is protected by applicable intellectual property laws.
Without prior written permission from The Clean Society, you may not:
- Republish substantial portions of our website content
- Sell or rent our website materials
- Reproduce or duplicate our content for commercial purposes
- Create unauthorized derivative works from our content
- Redistribute our website content on another website for commercial purposes
